Having good conversational skills is important for any professional. And you’ll need more than just good conversational skills to navigate difficult conversations, especially when emotions are high, and there is conflict whether real or perceived. At the end of this workshop, you’ll know how to:
1. Manage your own state so that you feel resourceful about having better conversations
2. Give feedback that allows both parties to learn
3. Notice your position on the Drama Triangle and what you can do to get off it
4. Ask better questions to get accurate information and encourage outcome-thinking
All of this will help you better prepare for stressful conversations that you cannot always avoid.