Better Conversations-6

Better Conversation

Objectives & Benefits of attending

Are you stressed because you need to give someone critical feedback and don’t know how to? Have you been avoiding a difficult conversation or colleague because you don’t like conflict? Are you or your colleagues wasting time on drama at work, and as a result becoming unproductive?

The good news is, it doesn’t have to be like that. You can learn how to manage your state so that you’re able to have better conversations at work. And you can do this even if a situation feels tense and stressful.

In Better Conversations, you will learn how to:
1. Manage your own state so that you feel resourceful about having better conversations
2. Give feedback that allows both parties to learn
3. Notice your position on the Drama Triangle and what you can do to get off it
4. Ask better questions to get accurate information and encourage outcome-thinking
5. Model out what better conversations mean to you

This 5-module virtual workshop of 1 hour each is especially designed so that busy professionals can learn a new skill and then immediately return to work to notice what difference their new skills make.

Each module follows a similar format of:
1. Introductions, welcome and setup
2. Introduction of module topic
3. Exploration and practice of module topic
4. Debrief and learning reflections
5. Next steps for fieldwork

✦ There will be 2.5 hours of fieldwork in between modules. This workshop is designed for interaction and participation.

To know more

Testimonials

On the first session, you know nothing, but after class, she made you many progress.
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I was completely satisfied with both the content and the presentation by the trainer. For me one of the best training ever and I will recommend to all my colleagues.
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Her talk were very clear and its not difficult for non-native English speakers to take this course.
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Very kind and prepared well for various situations and different cultures.
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Sharm is a very good coach, she really makes us very easy to learn with practice. She also understand Bahasa, so for the participants who are not confident with English, they can speak.
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Frequently Asked Questions!

  • Who should attend this workshop?
    This workshop is suitable for all professionals who want to have better conversations and collaborations that are productive, efficient and drama-free. It is suitable for busy individuals who are not able to take too much time off from work in order to learn new skills. Attending with at least two other collaborators or colleagues enhances application and mutual support at work. This is ideal and not compulsory. This workshop will result in better conversations not just at work. It will also change the kind of conversations you have in general.
  • I already have good conversational skills. What else will this workshop teach me?
    Having good conversational skills is important for any professional. And you'll need more than just good conversational skills to navigate difficult conversations, especially when emotions are high, and there is conflict whether real or perceived. At the end of this workshop, you'll know how to: 1. Manage your own state so that you feel resourceful about having better conversations 2. Give feedback that allows both parties to learn 3. Notice your position on the Drama Triangle and what you can do to get off it 4. Ask better questions to get accurate information and encourage outcome-thinking All of this will help you better prepare for stressful conversations that you cannot always avoid.
  • How effective is this workshop when the modules are only an hour long each time?
    The workshop is designed as five 1-hour modules to cater to busy individuals who may not always be able to sit through a full-day training in one go. The design allows for attendees to upskill while also managing the other aspects of their life with minimum disruption. Each module comes with a pre- or post-module reflection exercise. And there will be 2.5 hours of fieldwork in between modules so that all learning is immediately applied in real-life situations that are relevant to you.