That is a great question. And the fact is, we don’t have control over how others behave. We only have control over how we do. What BTR will do for you is give you the tools to manage your own responses. That way, you will come across as being calm and professional even if someone else is not. Managing your state will also allow you to have clarity, and to make evidence-based decisions. BTR isn’t a magic wand for changing other people. But it is a strong clear process for reducing the time you personally spend in unnecessary conflict around a lack of trust.

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